Past Events, News and Press for Jeofrey Bean

NEWS & PRESS

The Next Chief Executive of Sony Promises to Forge a New Path with User Experience

02-03-2012

The strategic goal of moving the 168,000 employees from being focused on manufacturing to delivering a very competitive user experience is refreshing and very important. According to the Wall Street...

Customer Experience Leadership – Improving the Customer Experience

01-29-2012

This week on the Customer Experience Network (CEN) group in LinkedIn, there was a very good question about defining contact strategy to improve customer experience posted by Zaheer Gilani, Senior...

Customer Experience Defined

01-17-2012

For our book “The Customer Experience Revolution - How Companies like Apple, Netflix, and Starbucks have changed business forever” Sean Van Tyne and I interviewed many great people at genuine...

For Business Books, a New Experience – The Customer Experience Revolution

11-08-2011

I want to tell you about the release of my new book authored with Sean Van Tyne called The Customer Experience Revolution – How Companies like Apple, Amazon and Starbucks...

The Banking Industry is Ripe for A Customer Experience Make-Over

11-03-2011

Bank of America recently did a u-turn on its decision to tell customers that they would be charged $5 a month to use their debit cards. This is but one...

“ The new book “ The Customer Experience Revolution “ now available in the United Kingdom http://t.co/RES2UH0s or http://t.co/BmjtJ2Tp #in “

NEWS & PRESS

The Next Chief Executive of Sony Promises to Forge a New Path with User Experience

Customer Experience Leadership – Improving the Customer Experience

Customer Experience Defined

For Business Books, a New Experience – The Customer Experience Revolution

The Banking Industry is Ripe for A Customer Experience Make-Over

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