NEWS & PRESS

How to introduce customer experience management into your firm by Carol-Ann Morgan in Quirk’s Market Research Media

04-19-2013

I was pleased to learn of another person active in the customer experience revolution. That happened when I read the article “Are you experienced” by Carol-Ann Morgan, Director of B2B...

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Event: Personas – The Key to Customer Experience Strategy and User Experience Strategy, March 28 2013, at Mitchell International

03-19-2013

Mitchell International and Software San Diego will be hosting this event which shares the practices of many of the best “experience companies” that develop exceptional customer personas that increase the...

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The 12 Essentials of the Customer Experience – Blog Post by Annette Franz (Gleneicki)

03-17-2013

Last week, we held our SoCal CXPA OC networking event, hosted by the great folks at The Irvine Company at one of their buildings in Costa Mesa. The speaker was...

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The Customer Experience Revolution on the Radio

03-05-2013

Book authors Jeofrey Bean and Sean Van Tyne were guests on the Mike Lee Financial News and Talk Show that aired on San Diego radio AM 1450 September 17, 2012...

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Ten Essentials of Customer Journey Mapping

02-18-2013

Part of the best practices and decision making at “experience maker companies” that lead the customer experience revolution is that they purposely determine, develop and deliver extraordinary customer experiences to...

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NEWS & PRESS

How to introduce customer experience management into your firm by Carol-Ann Morgan in Quirk’s Market Research Media

Event: Personas – The Key to Customer Experience Strategy and User Experience Strategy, March 28 2013, at Mitchell International

The 12 Essentials of the Customer Experience – Blog Post by Annette Franz (Gleneicki)

The Customer Experience Revolution on the Radio

Ten Essentials of Customer Journey Mapping

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