Customer experience consultant, book author, speaker and UC San Diego educator Jeofrey Bean assists clients to improve and innovate customer experience to be better and different for customers while improving profitability as adviser, mentor, customer experience workshop leader and experienced instructor.
The latest of his customer experience books is Customer Experience Rules! which follows a best-selling CX book The Customer Experience Revolution – How Companies like Apple, Amazon, and Starbucks Have Changed Business Forever, with Sean Van Tyne, pub’d by Brigantine Media, based on experience, research and in-person interviews with CX leaders.
Jeofrey is an experienced Instructor at UC San Diego Extension teaching Advanced Digital Marketing and Customer Experience Leadership courses in programs for domestic and international students. His executive education and professional development programs include The Customer Experience Workshop – A two-day immersive program about applying the best practices, leadership culture and decision making from the top customer experience companies.
As a personable and engaging keynote speaker, seminar leader and mentor, Jeofrey is known for innovative yet practical insights and commentary delivered with a dash of humor working with clients and as speaker at venues including J.D. Power Service Excellence Summit and as guest on host John Hockenberry’s “The Take Away” program on National Public Radio (NPR WNYC PRI).