Increasing the certainty of your marketing and customer experience decisions
Meet Jeofrey Bean
Jeofrey Bean is an author and the Principal of Del Mar Research & Consulting, LLC. He is a sought after speaker and insightful advisor to companies wanting to increase the certainty and effectiveness of their business decisions. Jeof’s experience spans strategic to tactical with small innovative businesses and dynamic Fortune 500 companies.
He is the author of the upcoming book ‘The Customer Experience Revolution’ with Sean Van Tyne. Jeof is an engaging speaker and an expert in building valuable differentiation with marketing, product development and customer experience leadership. He is known for making the seemingly complex easy to understand.
Highlights
Author of the book The Customer Experience Revolution©
How Companies like Apple, Amazon and Starbucks have changed business forever
Published by Brigantine Media Available January 2012
Representing agency — Waterside Productions, Inc.
Speaking and Seminars
Speaking and seminar venues include companies, conferences, universities and special events.
Recent speaking and seminar topics include:
- Starbucks, Social Media and the Customer Experience Renewal
- Innovating the Customer Experience To Your Advantage
- Effective Use of Social Technology for Internal and External Solutions
- Opening Your Innovation Channels for Effective Product Advantage
- Customer Journey Maps and Your Experience Strategy
- Profitability by Customer Experience –
- Lessons about Different and Better from the Best — NetFlix
Publisher of Articles
Published articles in various business journals and magazines.
Awards & Recognitions
‘The Heartbeat of America Award’ for ‘Keeping Companies Competitive’
Presented on the television show “The Heartbeat of America” hosted William Shatner, interview by Doug Llewelyn on American Life TV Network.
AT&T Gold Club Leadership & Innovation Award
Received while working with AT&T w/ Bell Labs, Sprint Business Services and Wireless, Hayes Micro Computer Products
Board of Directors
Board of Directors at the San Diego Software Industry Council’s User Experience Business Information Group (UXBIG)
Adjunct Professor
Business Management, Centenary College
M.S., Business Management
Salve Regina University; B.S., Psychology / Marketing, Eastern Michigan University
Founder
Founded Del Mar Research and Consulting, LLC in 2004
Clients include:
- Quest Diagnostics, Inc.
- ComplianceMAX (now NRS)
- IDriveSafely.com
- Keystone Capital
- Human Factors Research
- ProMedia Telecom
- LPL Financial
Browse
- Meet Jeofrey Bean
- What Clients Say
Related Pages
The Customer Experience Revolution
How Companies like Apple, Amazon and Starbucks have changed business forever
By Jeofrey Bean and Sean Van Tyne
“Van Tyne and Bean explore case studies of some of
today’s most successful companies. As they look at
their business, marketing and product design, it
becomes clear that the secret to success it to put
the entire organization behind creating an excellent
customer experience at every point. The book is full
of both cautionary tales and inspirational stories.”
–Whitney Quesenbery, author of Storytelling
for User Experience and Global UX