Customer Experience Podcast – When Customer Experience IS the Product

Customer Experience Podcast
“When Customer Experience IS the Product” (58 min)

It was a pleasure being a guest on AMA San Diego’s radio show along with Erika DiProfio – Director of Marketing for Omni La Costa Resort and Spa and our host Bill Winn. I loved discussing “When Customer Experience IS the Product”. Special thanks to wsRadio studios and the American Marketing Association San Diego!