My role is to increase the certainty and effectiveness of your business decisions in marketing, product development and customer experience leadership.
I do this with experience and insights that help to make clients different and better than competitors and more valuable to present and future customers.
As a consultant, advisor or mentor I can help you determine, develop and deliver in:
- Product and service development and
- Customer experience leadership
Client Examples Include:
Small Smart Businesses
- ProMedia Telecom
- ComplianceMAX (now owned by NRS)
Dynamic Fortune Sized Companies
- LPL Financial Services
- Quest Diagnostics
Schedule a Consultation
Are you interested in finding out more about consulting, advice or mentoring?
Please call 858-334-9266 or e-mail Joanne Bean.
- Case Studies
How Companies like Apple, Amazon and Starbucks have changed business forever
By Jeofrey Bean and Sean Van Tyne
“We’ve all heard about great companies like Starbucks, Apple, and Intuit, and we enjoy great experiences with them every day. However, few of us can truly articulate what it is that each of these experiences does for us, much less how we might replicate the experience in our own companies. The Customer Experience Revolution provides us with a great framework of understanding those experiences. It is a must read for leaders who want to drive great customer experiences within their own organizations.”
–Steve Albee, Senior Vice President, Union Bank