Professional development customer experience management training is offered with Rutgers Customer Experience Certificate program. Better and different than most customer experience management training programs, the executive education is given by… read more →
Customer Experience Rules! book video interview with Customer Experience Management Expert and author Jeofrey Bean Customer Experience Rules! is about 52 customer experience best practices for a company to create… read more →
Photo courtesy of Lawrence Byrd Click the link below to watch the video clips from the keynote presentation. The video will open in a new window. It was a pleasure… read more →
This new video from publisher Brigantine Media marks the 3rd printing of the book The Customer Experience Revolution by Jeofrey Bean and Sean Van Tyne. The customer experience revolution has… read more →
The radio interview with Jeofrey Bean begins at 9:56 Customer Experience Radio Show hosts Eric Reamer and Kimberly Orr interview author Jeofrey Bean about the customer experience book The Customer… read more →
Watch this video of The Customer Experience Revolution author’s Jeofrey Bean and Sean Van Tyne talking about the importance of customer experience and their new book.
In this video clip Jeofrey Bean, author of The Customer Experience Revolution, explains customer journey mapping, also known as customer experience mapping, the definition of customer experience and what they… read more →