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Category Archives: Bean’s Ramblings

For Business Books, a New Experience – The Customer Experience Revolution

11-08-2011

I want to tell you about the release of my new book authored with Sean Van Tyne called The Customer Experience Revolution – How Companies like Apple, Amazon and Starbucks...

The Banking Industry is Ripe for A Customer Experience Make-Over

11-03-2011

Bank of America recently did a u-turn on its decision to tell customers that they would be charged $5 a month to use their debit cards. This is but one...

Customer Journey Maps and Your Experience Strategy – Expert Panel Session

06-29-2011

Customer Journey Maps and Your Experience Strategy – Panel Session Sponsored by Intuit® Thursday, July 14, 2011 INTUIT – Bennett Conference Room, Bldg. 3 7545 Torrey Santa Fe Road San...

YOU GOT THEM TO YOUR SITE, BUT THEN WHAT? LIVE REVIEWS BY A PANEL OF USABILITY EXPERTS

06-03-2011

It is surprising to find out about what both web designers and marketers often miss, which are key ingredients of what your audience can see and not see on the...

PMI Conference Presentation: Innovating the Customer and User Experience to Your Advantage May 14, 2011

05-10-2011

Apple, NetFlix and Flip Video do it on purpose, why not you? A few extraordinary companies have proven there is a new frontier with new revenues, profits and customer advocates....

Profitability by Customer Experience: Orange County Product Managers Panel Session

03-09-2011

“Profitability by Customer Experience: Lessons about Different and Better from the Best” Register for this event at http://ocproductmanagersmar2011.eventbrite.com Join us for this engaging panel session about the companies, people and...

ProductCamp SoCal Saturday, Nov 6, 2010 at Cal State Fullerton’s Mihaylo College of Business

10-13-2010

What is ProductCamp? http://sites.google.com/site/productcampsocal/ ProductCamp is the premier grass roots exchange of ideas and solutions for professionals involved in the Brand Creation and Management, Product Development, Service Development, Product Management...

You got them to your site, but it’s still not bringing in the business. TechBiz Connection Presents Website Usability LIVE – February 17th – Irvine, CA

02-01-2010

You got them to your site, but it’s still not bringing in the business. Live Case Studies on improving the User Experience on your website. To sign-up go to http://techbizconnection.org/...

The Customer Experience Advantage – Pragmatic Differentiation and Increased Revenues in a Tough Economy

09-13-2009

The economy is difficult, but there are some companies that are cutting through the noise of the broadcast and media press and bewildering their competitors by being better, different and...

In-Sourcing Your User Experience Product and Service Development

02-26-2009

How are you? Well I hope! I want to let you know about a special networking and presentation event at the San Diego Software Industry Council. It is about the...

Category Archives: Bean’s Ramblings

For Business Books, a New Experience – The Customer Experience Revolution

The Banking Industry is Ripe for A Customer Experience Make-Over

Customer Journey Maps and Your Experience Strategy – Expert Panel Session

YOU GOT THEM TO YOUR SITE, BUT THEN WHAT? LIVE REVIEWS BY A PANEL OF USABILITY EXPERTS

PMI Conference Presentation: Innovating the Customer and User Experience to Your Advantage May 14, 2011

Profitability by Customer Experience: Orange County Product Managers Panel Session

You got them to your site, but it’s still not bringing in the business. TechBiz Connection Presents Website Usability LIVE – February 17th – Irvine, CA

In-Sourcing Your User Experience Product and Service Development

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