Category Archives: Business Development

Is 5% The Most Important Number to Know for Customer Experience Leadership?

01-20-2013

We were on a search to find out why a group of companies — both small and large and from many different industries — were better, different, more profitable and...

Online Marketing Strategies Course at UCSD to Include Mobile, Customer Experience and User Experience

01-10-2013

How are you doing? Well I hope! I wanted to let you know about a course I will be teaching at UCSD Extension called Online Marketing Strategies. I have designed...

The Customer Experience Revolution — Are You Next?

11-02-2012

During 2007 and particularly the economic emptiness of 2008 it became very noticeable that there were a group of companies, large and small, from several industries that were better, different,...

Customer Experience Insights #4 — The Number One Quality of Customer Experience Leadership

10-26-2012

If you were to listen to a discussion about customer experience leadership between many of the leaders at “experience maker companies” what would be the first quality you would notice...

The Criticism of Apple vs Google Shows the Growing Importance of Smartphone Customer Experience and User Experience Expertise of Maps

10-01-2012

The best “experience maker companies’ and their energized advocates can feel the strain of a strategic decision such as Apple going its own way for smartphone mapping from Google. The...

Interviews with the authors of the book The Customer Experience Revolution Jeofrey Bean and Sean Van Tyne on the Mike Lee Show – Financial News & Talk Radio AM 1450 KFSD in San Diego

09-24-2012

Radio Interview with Authors Jeofrey Bean and Sean Van Tyne on the Mike Lee Show - Financial News & Talk Radio AM 1450 KFSD in San Diego Authors Jeofrey Bean...

Customer Experience Insights #2 — Go Outside Your Industry for Insights, Your Customers Do

08-23-2012

“Companies that innovate the better customer experience and successfully deliver it ultimately set the bar for all companies,” says Gina Pingitore, J.D. Power and Associates’ Chief Research Officer, in Jeofrey...

Customer Experience Insights #1 — Seeing the Opportunity with Customer Experience

08-21-2012

Beginning in 2007, and in the economic vacuum of 2008, it became very noticeable that there were a group of companies from several industries that were better, different, more profitable...

Customer Experience Insights – A New Customer Experience Leadership Series on Fleet Management Weekly Starting July 12th!

07-11-2012

I am pleased to let you know that as a Contributing Editor to Automotive Digest and Fleet Management Weekly we’ll be bringing you “Customer Experience Insights,” an exciting new series...

Bloomberg Business Week The Customer Experience Revolution book by Bean and Van Tyne

04-20-2012

SAN DIEGO–(BUSINESS WIRE April 18, 2012)–Authors Jeofrey Bean and Sean Van Tyne went behind the scenes to discover the true drivers of Apple’s success go well beyond the sales of...

Category Archives: Business Development

Is 5% The Most Important Number to Know for Customer Experience Leadership?

Online Marketing Strategies Course at UCSD to Include Mobile, Customer Experience and User Experience

The Customer Experience Revolution — Are You Next?

Customer Experience Insights #4 — The Number One Quality of Customer Experience Leadership

The Criticism of Apple vs Google Shows the Growing Importance of Smartphone Customer Experience and User Experience Expertise of Maps

Interviews with the authors of the book The Customer Experience Revolution Jeofrey Bean and Sean Van Tyne on the Mike Lee Show – Financial News & Talk Radio AM 1450 KFSD in San Diego

Customer Experience Insights #2 — Go Outside Your Industry for Insights, Your Customers Do

Customer Experience Insights #1 — Seeing the Opportunity with Customer Experience

Customer Experience Insights – A New Customer Experience Leadership Series on Fleet Management Weekly Starting July 12th!

Hidden Reasons for the Success of Apple, Amazon and Starbucks Revealed in New Book The Customer Experience Revolution

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