I am pleased to let you know that as a Contributing Editor to Automotive Digest and Fleet Management Weekly we’ll be bringing you “Customer Experience Insights,” an exciting new series based the business leadership book The Customer Experience Revolution — How Companies Like Apple, Amazon, and Starbucks Have Changed Business Forever.
Each article will highlight critical management decisions, best practices and insights for you from the research and live interviews with companies from several different industries dubbed “Experience Makers” — including Apple, Amazon, Starbucks, BMW Mini Cooper, Netflix, Square, Skinit, LPL Financial and more.
Experience Makers are different, better, more sustainable and profitable than competitors. “Delivering extraordinary customer experiences is becoming more and more important,” according to J.D. Power & Associates. “We know from the data that people will pay for it.”
Join us for this special series beginning on July 12!
Jeofrey Bean Interview and The Customer Experience Video – The Customer Experience Hierarchy and Customer Experience Lifecycle