Customer Experience Insights – A New Customer Experience Leadership Series on Fleet Management Weekly Starting July 12th!

I am pleased to let you know that as a Contributing Editor to Automotive Digest and Fleet Management Weekly we’ll be bringing you “Customer Experience Insights,” an exciting new series based the business leadership book The Customer Experience Revolution — How Com­pa­nies Like Apple, Ama­zon, and Starbucks Have Changed Business Forever.

Each article will high­light critical management decisions, best practices and insights for you from the research and live interviews with companies from several different industries dubbed “Experience Makers” — including Apple, Amazon, Starbucks, BMW Mini Cooper, Net­flix, Square, Skinit, LPL Financial and more.

Experi­ence Makers are different, better, more sustainable and profitable than competitors. “Delivering extraordinary customer experiences is becoming more and more impor­tant,” accord­ing to J.D. Power & Associates. “We know from the data that peo­ple will pay for it.”

Join us for this special series begin­ning on July 12!

The Customer Experience Revolution is available from Amazon, Barnes & Noble and the publisher Brigantine Media

Jeofrey Bean Interview and The Customer Experience Video – The Customer Experience Hierarchy and Customer Experience Lifecycle

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