Increasing the certainty of your marketing and customer experience decisions
Business Leadership Book
The Customer Experience Revolution
How Companies like Apple, Amazon and Starbucks have changed business forever
By Jeofrey Bean and Sean Van Tyne
Published by Brigantine Media
Website www.CXRevolution.com
It’s Easy to Order
1. Phone: 802-751-8802
2. Fax: 802-751-8804
3. Website: www.brigantinemedia.com
4. Email: neil@brigantinemedia.com
5. Mail: Download Mail Order Form
6. 
Here are some comments from readers of this important new book
“Creating an exceptional customer experience is critical to the long term success of business today. The Customer Experience Revolution contains a treasure trove of vignettes highlighting companies that really understand what it takes to improve customer relationships via a stellar experience. Gems and nuggets abound for the savvy business that wants to focus on their customers.”
–Becky Carroll, Author of The Hidden Power of Your Customers,and President and Founder, Petra Consulting Group
“The Customer Experience Revolution is a book that everyone who wants to succeed in business must read.”
–Todd Robinson, Founder and Former Chairman, LPL Financial
A select group of extraordinary companies have shown us that great ideas, great products and services are not good enough. Not good enough for their customers, not good enough for their business or our future. These exceptional companies include Apple, Amazon and Starbucks and lesser known small smart businesses like and Skinit, EMN8 and Square. “Delivering extraordinary customer experiences is becoming more and more important. We know from the data that people will pay for it,” according to J.D. Power & Associates.
These companies and their people change lives, transform industries and cause competitors to scramble to come up with mostly inadequate imitations. They do this purposely with positive and difficult to duplicate experiences for their present and future customers. The people at these companies started The Customer Experience Revolution!
Because they have mastered the discovery, development and delivery of great experiences, they are experience makers. Their companies are more exciting and arguably much better than most others!
What do they know that you should? The leaders and people at these companies are exceptional. Steve Jobs at Apple, Jeff Bezos at Amazon and Howard Schultz for Starbucks are master experience makers. They are joined by Scott Cook founder of Intuit and QuickBooks, Jack Dorsey at start-up Square and other insightful leaders in The Customer Experience Revolution.
In this book, based on live interviews and research, authors Jeofrey Bean and Sean Van Tyne not only share their expertise into the discovery, creation and delivery of extraordinary customer experiences; the exceptional people of these companies tell you their insightful and inspiring customer experience success stories.
Most importantly, you can take lessons from all these extraordinary companies and people, no matter what size or industry, and create great experiences for your customers and hard to duplicate advantages for your business. The Customer Experience Revolution is an entertaining and inspiring read!
It’s Easy to Order
1. Phone: 802-751-8802
2. Fax: 802-751-8804
3. Website: www.brigantinemedia.com
4. Email: neil@brigantinemedia.com
5. Mail: Download Mail Order Form
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Interested in having Jeofrey Bean speak at your event or organization?
Please call or send an e-mail to Joanne Bean at 858-776-6384 or Joanne Bean.