AuthorJeofrey Bean is the author of the book The Customer Experience Revolution – How Companies like Apple, Amazon, and Starbucks Have Changed Business Forever, with Sean Van Tyne and published by Brigantine Media The Customer Experience Revolution, The book is about a unique group of companies that are different, more profitable and more sustainable than most others based on purposeful creation and delivery of extraordinary customer experiences.
The book is based on live interviews and research and brings to light the best practices and decisions of companies that account for just 5% of all businesses.
Readers benefit from the insights of these CX companies with leadership cultures that go beyond customer service and customer relationship management or crm!
They use the new marketing, including personas, online marketing, business planning, marketing strategy and customer experience to advantage.
From software development and product design, like the iPhone and inspiration for the iPad and Android based smartphone and Galaxy tablet, to advanced internet marketing, the real stories of “experience makers” are told in an engaging, entertaining and informative way.
Jeofrey Bean has written articles, presentations and speeches, brochures and been a web content writer. As a contributing editor and guest blogger to publications like Automotive Digest, Pragmatic Marketing, Fleet Management Weekly and Customer Care News, his insights have positively impacted digital marketing, service development, software engineering, product development, product management, user experience or UX and customer experience or CX.
Some of the companies that have benefited from this expertise in one or more formats include:
- Red Envelope
- Human Factors Research
- Quest Diagnostics
- Core Logic
- LPL Financial
Are you interested in finding out more about what effective professional writing can do for your company?
Please call 858-334-9266 or e-mail Joanne Bean.
How Companies like Apple, Amazon, and Starbucks have changed business forever
By Jeofrey Bean and Sean Van Tyne
“5.0 out of 5 stars On wings of song… “The first thought that comes to mind after and during reading this book is ‘It’s about time’, but Bean and Van Tyne have done such solid investigation that the techniques that keep us loyal patrons are as eye-opening to us as they are to the companies who have adopted them. This is a feel good book and a major contribution to today’s marketing and PR platform…”
–Grady Harp, Professional Writer, Author of War Songs and Hall of Fame Reviewer for Amazon
“The Customer Experience Revolution is a book that
everyone who wants to succeed in business must
–Todd Robinson, Founder and Former Chairman,
“We’ve all heard about great companies like Starbucks, Apple, and Intuit, and we enjoy great experiences with them every day. However, few of us can truly articulate what it is that each of these experiences does for us, much less how we might replicate the experience in our own companies. The Customer Experience Revolution provides us with a great framework of understanding those experiences. It is a must read for leaders who want to drive great customer experiences within their own organizations.”
–Steve Albee, Senior Vice President, Union Bank