2012 February

Monthly Archives: February 2012

Amazon Passes All Stores but One in Temkin’s Customer Experience Ratings 2012

02-25-2012

Temkin’s 2012 Customer Experience Index has rated Sam’s Club and Amazon as the top two customer experiences in retail. It’s great to see Sam’s club there! It’s no surprise to...

The Next Chief Executive of Sony Promises to Forge a New Path with User Experience

02-03-2012

The strategic goal of moving the 168,000 employees from being focused on manufacturing to delivering a very competitive user experience is refreshing and very important. According to the Wall Street...