Call Jeofrey Bean: 858-334-9266
Customer Experience Rules! New Book by Jeofrey Bean
52 ways to achieve customer experience success —
Innovative and practical strategies and tactics from the best!
New for customer experience books CX expert Jeofrey Bean shares 52 best practices common to the CX leaders that surpass conventional customer service and satisfaction for improved engagement, loyalty and advocacy! Fully illustrated.
An engaging customer experience speaker and keynote Jeofrey Bean is known for innovative yet practical insights about customer experience and internet marketing strategies delivered with a dash of humor.
Jeofrey Bean is one of the authors of the highly acclaimed and best-selling book The Customer Experience Revolution — How Companies like Apple, Amazon, and Starbucks Have Changed Business Forever.
View Book & Articles
Jeofrey is passionate about engaging people with effective learning in training seminars or workshops at companies, events and when developing and teaching courses in class at UC San Diego.
Best Selling Customer Experience Book
Learn how companies like Apple, Amazon, and Starbucks have changed business forever
Authors: Jeofrey Bean and Sean Van Tyne
Published by: Brigantine Media
Published Date: Now in its 3rd printing, June 2014
The customer experience revolution has begun! Businesses that provide an extraordinary customer experience are more profitable and sustainable than their competition. They dominate their industries and marginalize competing companies.
Customer Experience Speaker and Keynote at Conferences & Events
Innovative yet practical insights into customer experience, engagement and loyalty
Watch Jeof’s keynote speaker highlights from the SDL Innovate Customer Experience Conference
Jeofrey has spoken at leading conferences, events and businesses including The JD Power Awards Summit, SDL Innovate and on John Hockenberry’s “The Take Away” program on National Public Radio (NPR / PRI news radio).
His experience and insights have been motivational for people at companies wanting to improve or transform their customer experience.
A few companies and institutions Jeofrey Bean has worked with
PAY ATTENTION TO the pre-transaction experience. “Consumers are changing the way they choose their cars,” says Chrissy Totty, head of... Read More →
Uber has innovated the customer experience for instant transportation. The company has disrupted the structure of the taxi service by... Read More →
What People Say
It has been an absolute pleasure working with Jeof. Along with a deep understanding of the subject matter he brings a refreshing “demand-side” view of the market. He brings multiple years of real-life experience which he ports over to the problems at hand. It has been educational working with him on several engagements.
The Customer Experience Revolution is a book that everyone who wants to succeed in business must read.
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