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Improving the success of your customer experience decisions


Customer Experience Rules Jeofrey Bean Book Cover sml

Customer Experience Rules! New Book by Jeofrey Bean

52 ways to achieve customer experience success —
Innovative and practical strategies and tactics from the best!

New for customer experience books CX expert Jeofrey Bean shares 52 best practices common to the CX leaders that surpass conventional customer service and satisfaction for improved engagement, loyalty and advocacy! Fully illustrated.

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Speaker

An engaging customer experience speaker and keynote Jeofrey Bean is known for innovative yet practical insights about customer experience and internet marketing strategies delivered with a dash of humor.
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Book Author

Jeofrey Bean is one of the authors of the highly acclaimed and best-selling book The Customer Experience Revolution — How Companies like Apple, Amazon, and Starbucks Have Changed Business Forever.
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Instructor

Jeofrey is passionate about engaging people with effective learning in training seminars or workshops at companies, events and when developing and teaching courses in class at UC San Diego.
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Best Selling Customer Experience Book

Learn how companies like Apple, Amazon, and Starbucks have changed business forever

Customer Experience Revolution Book

Authors: Jeofrey Bean and Sean Van Tyne
Published by: Brigantine Media
Published Date: Now in its 3rd printing, June 2014

The customer experience revolution has begun! Businesses that provide an extraordinary customer experience are more profitable and sustainable than their competition. They dominate their industries and marginalize competing companies.

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Customer Experience Speaker and Keynote at Conferences & Events

Innovative yet practical insights into customer experience, engagement and loyalty

Watch Jeof’s keynote speaker highlights from the SDL Innovate Customer Experience Conference

Jeofrey has spoken at leading conferences, events and businesses including The JD Power Awards Summit, SDL Innovate and on John Hockenberry’s “The Take Away” program on National Public Radio (NPR / PRI news radio).

His experience and insights have been motivational for people at companies wanting to improve or transform their customer experience.

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A few companies and institutions Jeofrey Bean has worked with

UC San Diego Jeofrey Bean
JD Power Jeofrey Bean
at&t Jeofrey Bean
Brigantine Media Jeofrey Bean
Core Logic Jeofrey Bean
Verizon Wireless Jeofrey Bean
LPL Financial Jeofrey Bean
Quest Diagnostic Jeofrey Bean
Cal State Fullerton Jeofrey Bean
Drive Safely Jeofrey Bean

Recent News

21Jun

Customer Experience – It Begins Before the Sale

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PAY ATTENTION TO the pre-transaction experience. “Consumers are changing the way they choose their cars,” says Chrissy Totty, head of... Read More →
18May

Customer Experience – Costly, Unpleasant, Unavailable Taxis vs. The Uber Effect

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Uber has innovated the customer experience for instant transportation. The company has disrupted the structure of the taxi service by... Read More →

What People Say

It has been an absolute pleasure working with Jeof. Along with a deep understanding of the subject matter he brings a refreshing “demand-side” view of the market. He brings multiple years of real-life experience which he ports over to the problems at hand. It has been educational working with him on several engagements.
Gari Garimella, Founder and Managing Director, I Drive Safely
The Customer Experience Revolution is a book that everyone who wants to succeed in business must read.
Todd Robinson, Founder and Former Chairman, LPL Financial
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