Latest Customer Experience Book CX Rules! by Jeofrey Bean
52 Best practices from the the customer experience leaders—
Innovative and practical strategies and tactics from the best!
New for customer experience books CX expert Jeofrey Bean shares 52 best practices common to the CX leaders that surpass conventional customer service and satisfaction for improved engagement, loyalty and advocacy! Fully illustrated.
An engaging customer experience speaker and keynote Jeofrey Bean is known for innovative yet practical insights about customer experience and internet marketing strategies delivered with a dash of humor. Read More
Jeofrey Bean is one of the authors of the highly acclaimed and best-selling book The Customer Experience Revolution — How Companies like Apple, Amazon, and Starbucks Have Changed Business Forever. View Book & Articles
Jeofrey is passionate about engaging people with effective learning in training seminars or workshops at companies, events and when developing and teaching courses in class at UC San Diego. Read More
A Customer Experience Book – A Best Selling CX Book!
Learn how companies like Apple, Amazon, and Starbucks have changed business forever
The customer experience revolution has begun! Businesses that provide an extraordinary customer experience are more profitable and sustainable than their competition. They dominate their industries and marginalize competing companies.
Customer Experience Speaker Keynote Speaker at Conferences and Events
Innovative practical insights and commentary about customer experience leadership
Watch Jeof’s customer experience keynote speaker highlights from the SDL Innovate Customer Experience Conference (audience of 600+)
Jeofrey’s customer experience keynote speaker highlights include The JD Power Customer Service Awards Summit, The SDL Innovate Customer Experience Conference and as a radio show guest on John Hockenberry’s The Take Away program on National Public Radio (NPR PRI WNYC news radio).
His experience, insights and guidance have been motivational for people at companies to improve and innovate customer experience, advocacy and profitability.
CONCIERGE SERVICES USED to be the province of the rich—someone who made your reservations at a high-end resort or ran... Read More →
What People Say
It has been an absolute pleasure working with Jeof. Along with a deep understanding of the subject matter he brings a refreshing “demand-side” view of the market. He brings multiple years of real-life experience which he ports over to the problems at hand. It has been educational working with him on several engagements.
Gari Garimella, Founder and Managing Director, I Drive Safely
The Customer Experience Revolution is a book that everyone who wants to succeed in business must read.
Todd Robinson, Founder and Former Chairman, LPL Financial