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Improving the success of your customer experience decisions

Customer Experience Rules Jeofrey Bean Book Cover sml

Latest Customer Experience Book CX Rules! by Jeofrey Bean

52 Best practices from the the customer experience leaders—
Innovative and practical strategies and tactics from the best!

New for customer experience books CX expert Jeofrey Bean shares 52 best practices common to the CX leaders that surpass conventional customer service and satisfaction for improved engagement, loyalty and advocacy! Fully illustrated.

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An engaging customer experience speaker and keynote Jeofrey Bean is known for innovative yet practical insights about customer experience and internet marketing strategies delivered with a dash of humor.
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Book Author

Jeofrey Bean is one of the authors of the highly acclaimed and best-selling book The Customer Experience Revolution — How Companies like Apple, Amazon, and Starbucks Have Changed Business Forever.
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Jeofrey is passionate about engaging people with effective learning in training seminars or workshops at companies, events and when developing and teaching courses in class at UC San Diego.
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A Customer Experience Book – A Best Selling CX Book!

Learn how companies like Apple, Amazon, and Starbucks have changed business forever

Customer Experience Revolution Book

Authors: Jeofrey Bean and Sean Van Tyne
Published by: Brigantine Media

The customer experience revolution has begun! Businesses that provide an extraordinary customer experience are more profitable and sustainable than their competition. They dominate their industries and marginalize competing companies.

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Customer Experience Speaker Keynote Speaker at Conferences and Events

Innovative practical insights and commentary about customer experience leadership

Watch Jeof’s customer experience keynote speaker highlights from the SDL Innovate Customer Experience Conference (audience of 600+)

Jeofrey’s customer experience keynote speaker highlights include The JD Power Customer Service Awards Summit, The SDL Innovate Customer Experience Conference and as a radio show guest on John Hockenberry’s The Take Away program on National Public Radio (NPR PRI WNYC news radio).

His experience, insights and guidance have been motivational for people at companies to improve and innovate customer experience, advocacy and profitability.

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Some of the great companies and universities Jeofrey Bean has worked with

UC San Diego Jeofrey Bean
JD Power Jeofrey Bean
at&t Jeofrey Bean
Brigantine Media Jeofrey Bean
Core Logic Jeofrey Bean
Verizon Wireless Jeofrey Bean
LPL Financial Jeofrey Bean
Quest Diagnostic Jeofrey Bean
Cal State Fullerton Jeofrey Bean
Drive Safely Jeofrey Bean

Recent News


Leadership Conference Publishes Persona Development as Best Practice Presented by Leadership Speaker Jeofrey Bean at the International Leadership Association ILA 2017

Leadership Conference Publishes Persona Development as Best Practice Presented by Leadership Speaker Jeofrey Bean at the International Leadership Association (ILA)... Read More →

A Great Customer Experience Conference – Thank You SOCAP International!

Thank you SOCAP International for a great customer customer experience conference! It was a pleasure as customer experience speaker at... Read More →

What People Say

It has been an absolute pleasure working with Jeof. Along with a deep understanding of the subject matter he brings a refreshing “demand-side” view of the market. He brings multiple years of real-life experience which he ports over to the problems at hand. It has been educational working with him on several engagements.
Gari Garimella, Founder and Managing Director, I Drive Safely
The Customer Experience Revolution is a book that everyone who wants to succeed in business must read.
Todd Robinson, Founder and Former Chairman, LPL Financial
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